Healthcare · Planning
Patient Journey Mapping for Better Healthcare Design
How to translate arrival, registration, consultation, diagnostics, treatment and discharge into spatial decisions.
10 min read · Updated 2026-08-01
How to map the complete patient journey.
How to map the complete patient journey. This topic should be resolved against the project brief, operating model, site conditions and available investment rather than through a generic rule.
The most reliable decisions come from combining user evidence, technical coordination, cost planning and a clear approval process.
Where privacy and dignity are most at risk.
Where privacy and dignity are most at risk. This topic should be resolved against the project brief, operating model, site conditions and available investment rather than through a generic rule.
The most reliable decisions come from combining user evidence, technical coordination, cost planning and a clear approval process.
How waiting can be reduced or improved.
How waiting can be reduced or improved. This topic should be resolved against the project brief, operating model, site conditions and available investment rather than through a generic rule.
The most reliable decisions come from combining user evidence, technical coordination, cost planning and a clear approval process.
How patient and staff journeys should intersect.
How patient and staff journeys should intersect. This topic should be resolved against the project brief, operating model, site conditions and available investment rather than through a generic rule.
The most reliable decisions come from combining user evidence, technical coordination, cost planning and a clear approval process.